We are dedicated to our products and customers. We want you to be fully satisfied with the products you purchase from us. We want to make the buying (and returning, if needed) process easy, so we ask you to please reach out to us at contact@caninerehabsystems.com or 678-695-8998 with any questions about our products or any possible customization that may be needed for your clinical needs prior to purchasing. This way, we can help you determine if the product(s) you’re looking at would meet your needs.
We warranty that all products manufactured by us to be free of manufacturing defects for 1 year from purchase. If a product is found to have a defect, the customer may return the item for a replacement at no cost to them, or may receive a refund for the original amount of the item, minus initial shipping cost. Any warranty returns must have a return merchandise authorization code.
If we do not fulfill the order correctly, or if your order arrives damaged, we will make it right for you, and send a replacement at our cost, including return shipping for the incorrect/damaged items. Requests for refund or exchange of incorrect or damages products must be made within 5 days of delivery.
To cancel an order, please contact Canine Rehab Systems as soon as possible. If your order has not yet shipped, we will make a full refund of payment within 3 business days. If your order has already shipped, we will refund your payment within 3 business days of receipt of order back in our warehouse. Items must be in original, unused condition for full refund.
We offer a 30 day refund policy. Within this time, if you are unsatisfied for any reason, you may return the item to use. If the item is in resalable condition, we will process your refund minus a 15% restocking fee. For items with visible wear, we will offer a partial refund based on the condition of the item. For all returns, please contact us at contact@caninerehabsystems.com, for a return authorization code. The buyer is responsible for the cost of return shipping.